1. Introduction

This Refund Policy explains the circumstances under which refunds may be granted for subscriptions and services provided by IT EduBodh Management Software Pvt. Ltd. ("EduBodh", "Company", "we", "our", or "us").

By purchasing or using our products and services, you agree to this Refund Policy.

2. Scope

This Refund Policy applies to:

• EduBodh School Management Software subscriptions;
• Software-as-a-Service (SaaS) licenses;
• Implementation and onboarding services;
• Training services;
• Support services;
• Additional modules or add-on features purchased from EduBodh.

3. Subscription Fees

EduBodh provides access to digital software services immediately upon activation.

Because the Services are digital and made available upon purchase, subscription fees are generally non-refundable.

This includes:

• Monthly subscriptions;
• Quarterly subscriptions;
• Annual subscriptions;
• Multi-year subscription agreements.

4. Trial Periods

Where EduBodh offers a free trial, demonstration environment, pilot program, or evaluation period, customers are encouraged to fully evaluate the Services before purchasing a subscription.

No refund will be provided based solely on dissatisfaction with features that were available for evaluation during the trial period.

5. Cancellation of Subscription

Customers may cancel their subscription at any time by providing written notice.

Upon cancellation:

• Access to the Services will continue until the end of the paid subscription period;
• No partial refunds will be issued for unused time;
• Future renewals will not be charged once cancellation has been confirmed.

6. Exceptional Refund Requests

EduBodh may, at its sole discretion, consider refund requests in exceptional circumstances, including:

A. Duplicate Payment

If a customer is charged more than once for the same subscription period due to a billing error, the duplicate amount will be refunded.

B. Incorrect Billing

If EduBodh has incorrectly charged an amount that differs from the agreed pricing, the excess amount will be refunded or credited.

C. Failure to Provide Service

If EduBodh is unable to activate or provide the purchased Services within a reasonable period due solely to an issue caused by EduBodh, the customer may request a refund.

7. Non-Refundable Services

The following fees are generally non-refundable once work has commenced:

• Implementation services;
• Data migration services;
• Configuration services;
• Custom development work;
• Integration services;
• Training services;
• Consultancy services;
• Professional service engagements.

If work has only been partially completed, EduBodh may, at its sole discretion, provide a partial refund for work not yet performed.

8. Early Termination of Contract

If a customer terminates a subscription or service agreement before the agreed contract term ends:

• Previously paid fees remain non-refundable;
• Any outstanding invoices remain payable;
• Contractual obligations already incurred remain enforceable.

EduBodh may suspend access where misuse is detected.

9. Service Availability

Approved refunds will generally be processed within 15 to 30 business days after approval.

Refunds will be issued using the original payment method whenever possible.

Where the original payment method is unavailable, an alternative method may be arranged.

10. Requesting a Refund

To request a refund, customers should submit a written request containing:

• Organization name;
• Contact person;
• Invoice number;
• Date of payment;
• Description of the issue;
• Supporting documentation where applicable.

Requests should be sent to:

11. Changes to This Policy

EduBodh may update this Refund Policy from time to time.

Any updates will be published on our website and become effective upon publication unless otherwise stated.

12. Contact us

If you have questions about this Refund Policy or our data handling practices, please contact:

IT EduBodh Management Software Pvt. Ltd.

House No. 174, Lane 14

Duncan Basti, Dimapur

Nagaland 797112

India